Update: GoGrid’s Director of Customer Support reached me today and apologized for the handling of my request for substantiating the bill and we discussed how the problem occurred. GoGrid is refunding the statement so I will not be charged.
So GoGrid sent me some blanket Advertising e-mail a few months back for a $100 promo credit if I signup and try their service so I gave it a whirl and was going to deploy a quick WordPress Instance with Nginx running Ubuntu 12.04 LTS but their Web Interface was pretty horrible and it was honestly something I was not going to use more than that one time so I shutdown the instance in just under two hours and deleted the instance.
I then sent a e-mail requesting they cancel the account which they ignored and then a couple of months down the road I get a canned e-mail informing me that had an outstanding bill. Each time I tried to ask their Support Chat why I had a bill they essentially tried to redirect me to accounting and instead I reached another rep who asked me to call their accounting.
I finally got to calling their Accounting Department today and David R. (Last Name Redacted at Request of GoGrid) of their company was unable to help me furthermore when I asked them to substantiate the $84.36 bill based on their current pricing he very professionally tried to blow me off at which point I got upset and I asked him to transfer me to someone in management which he responded with “A manager is not going to be able to help you”.
Anyways I am pretty sure that someone in GoGrid management will see this and I wan’t to lay out some pretty simple math based on your pricing:
1 Cloud Instance for 1 Hour and 30 Minutes:
$.06 per hour for a .5 GB server
$.12 per hour for RAM unit
$0.18 x 2 (we will round the hours up) = $0.36
So how did you guys really get $84.36?
Apparently I am not the first one to be played a fool by GoGrid’s Horrible Customer Service and Horrible Billing Practices: